WILLIMANTIC SWITCHBOARD FIRE CHIEFS ASSOCIATION
NATURE OF WORK: This is a highly responsible professional position involving the administration and operation of a twenty-four (24) hour emergency 911 communications center, including supervision of all full-time and part-time employees.
SUPERVISION RECEIVED: The Switchboard Administrator receives direction from the Board of Directors of the Willimantic Switchboard Fire Chiefs Association in accordance with prevailing policies, rules and regulations, laws, codes, and ordinances.
SUPERVISION EXERCISED: The Switchboard Administrator provides day-to-day supervision of the department staff, scheduling and assigning work as necessary.
EXAMPLES OF ESSENTIAL FUNCTIONS:
Responsible for the overall day-to-day operation of the communication center.
Responsible for the adherence of all policies and procedures, as set forth by the Board of Directors.
Periodically reviews all policies and procedures and makes recommendations for additions, deletions, changes, and modifications to the Board of Directors, and implements the same.
Prepares all Federal, State, and local required reports, and any other related reports requested by the Board of Directors.
Attends all regular and special meetings of the WSFCA as a non-voting member of the Board of Directors; and any other meetings or functions at the request of the Board of Directors.
Assists the WSFCA Finance Committee with the preparation of the annual budget, including attending any meetings necessary to complete the annual budget.
Investigates all complaints from the Public Safety Committee (members of the Fire, EMS, and Police Departments) and those from the general public; submits a full report of the findings to the Board of Directors.
Acts as a purchasing agent for the WSFCA; prepares and conducts the formal bid process for equipment purchases requiring specifications and formal bids.
Maintains records of all calls for service and other routine dispatching functions.
Monitors all repair log books and printouts; insures all faults and problems are corrected.
Remains current on all Federal, State, and local laws as they pertain to the employees and communication center.
Supervises all employees; responsible for the conduct and discipline of all employees; reports all disciplinary actions and any personnel problems to the Board of Directors in a timely manner.
Responsible for the hiring and dismissal of all employees, in conjunction with the Board of Directors.
Responsible for all initial and ongoing training, and annual evaluations of all employees.
Responsible for the scheduling and assigning of work (normal and overtime) of all employees; and posting of all work schedules and assignments four (4) weeks prior to the workweek.
Insures all shifts are properly staffed; provides backup staffing for absences, vacancies, and high volume work shifts.
Must be present periodically on all shifts to observe and communicate with the employees; and be available for consultation upon the request of any employee.
Responsible for the preparation of payroll records for all employees.
Responsible for all alarm monitoring contracts and billing for service, on a monthly basis.
Responsible for the working conditions and upkeep of all buildings, towers, radio equipment, communication equipment, recording devices, and computers owned by the WSFCA, in conjunction with the Radio Committee.
Responsible for the scheduling of all maintenance work required for the continuous operation of the communication center, in conjunction with the Radio Committee.
Insures all FCC licenses are kept current, in conjunction with the Radio Committee.
Assumes the authority to handle and correct any unforeseen situations and/or problems that may occur in order to fulfill the responsibilities of the WSFCA; reports the same to the Board of Directors.
Regular attendance is a requirement of this position.
*****The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.*****
OTHER JOB FUNCTIONS:
Performs related duties and responsibilities as required.
Knowledge. Skills, and Ability:
Thorough knowledge of emergency 911 communication center operations.
Thorough knowledge of administrative principles and practices as related to the management of an emergency communications center.
Considerable ability to communicate orally and in writing; and coordinate technical and specialized operational and administrative activities.
Considerable ability to read and comprehend standard instructions, correspondence and memos; and write routine reports and correspondence.
Strong skills related to the planning and supervising of work and the motivation and discipline of employees.
Considerable ability to administer policies and procedures; and plan and present meaningful training programs.
Knowledge of budgeting and payroll management principles and practices.
Considerable ability to take on responsibilities and challenges; have persistence in the face of obstacles; be open to change (positive or negative); accept criticism; and deal calmly and effectively with high stress situations.
Ability to exercise mature judgment; and make responsible decisions in accordance with established policies and procedures.
Considerable ability to work flexible hours, long hours, evenings, weekends, and holidays, as required.
Ability to regularly engage in activities necessitated by the position outside normal business hours; i.e., evening meetings, emergencies, etc…
Ability to establish and maintain effective and courteous working relationships with Town officials, public officials, the general public, other departments and agencies, and coworkers.
Ability to relate to the public in a helpful, friendly, and professional manner.
Education, Experience, and Training:
A minimum of an Associates Degree in a field from an accredited institution in an appropriate field, i.e. Communications, Computer Science, Information Systems Management; Public Safety Telecommunicator certification, as outlined in the CGS 28-30, Appendix C; National Crime Information Center (NCIC) certification; Connecticut On-Line Law Enforcement Communications Teleprocessing (COLLECT) certification State of Connecticut Telecommunicator Certification or ability to obtain certification within first year of hire date.; National Incident Management Systems (NIMS) training; plus at least five (5) years experience in emergency dispatch communications, and at least two (2) years of supervisory experience; or en lieu thereof, an equivalent combination of education, experience, and training that provides the knowledge, skills, and ability to perform the essential functions of the position.
License and Certificate:
Must possess and maintain a valid Connecticut Motor Vehicle Operator's License.
Tools and Equipment Used:
E-911, CAD, and radio communications equipment.
Salary range $58,240 to $66,560
PHYSICAL AND MENTAL DEMANDS:
The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to walk; sit; talk; and listen. The employee is frequently required to use hands to finger, handle, or operate objects, tools, or controls; and reach with hands and arms. The employee may occasionally have to lift, move, and/or manipulate up to 15 pounds.
Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The employee must possess normal audio ability. Hand-eye coordination is necessary to operate computers and various pieces of office equipment.
The employee must be free from mental and/or physical disorders which would interfere with the performance of duties, as described. The employee must be able to interact with people who are under physical and emotional stress as well as the ability to maintain a calm manner in stressful and emergency situations. The employee must be able to respond to difficult situations, ease tensions, and address disturbances.
*****The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.*****